Return & Exchange Policy

Last Updated: March 2026

We want you to love what you ordered. That’s why we take extra care with our product descriptions, sizing guides, and photos — so you can shop with confidence.

If something isn’t right with your order — whether it arrived damaged, doesn’t fit, or isn’t what you expected — we’re here to help. No runaround, no long wait times. Just real support from real people.

Below you’ll find everything you need to know about exchanges, replacements, and how we handle different situations.

Our Promise

We believe in making things right. If your order arrives with an issue — wrong size, damage during shipping, or something that doesn’t match what you saw on our site — we’ll take care of it. Quickly, easily, and at no cost to you.

Please note that we are not able to offer monetary refunds. All sales are final. But as you’ll see below, we make sure you’re never stuck with a product that arrived damaged, defective, or in the wrong size.

Need a Different Size?

It happens. Bodies are different, and sometimes a size chart doesn’t tell the whole story. If your product doesn’t fit the way you expected, we’ll swap it out for free.

Here’s how it works:

• Drop us an email at [email protected] within 7 days of receiving your order.
• Attach a quick photo of the product being worn so we can see the fit issue.
• We’ll get the right size shipped out to you — on us.

One size exchange per order. No hassle, no runaround. Just the right fit.

This applies to products that come in multiple sizes.

Did Something Arrive Damaged?

We pack everything carefully, but sometimes things happen during shipping. If your product shows up damaged, broken, or noticeably different from what was pictured on our site — don’t worry. We’ll send you a brand new one.

Here’s how it works:

• Email us at [email protected] within 7 days of receiving your order.
• Include a couple of photos showing the damage or issue.
• We’ll verify and ship your replacement at no extra cost.

If the exact same product happens to be out of stock, we’ll work with you to find the best solution — whether that’s a store credit or an alternative item.

Received the Wrong Product?

If what arrived is completely different from what you ordered, that’s on us. Email us at [email protected] within 7 days with a photo of what you received, and we’ll ship the correct item right away — free of charge.

A Few Things to Keep in Mind

The 7-day window. We ask that you reach out within 7 days of receiving your order. This helps us resolve things quickly and keep our process running smoothly for everyone. After 7 days, unfortunately we’re unable to process requests.

A photo goes a long way. We’ll need a photo for any exchange or replacement request. It doesn’t have to be professional — a quick phone snap works perfectly. This just helps us understand the issue and get your replacement out faster.

One per order. Each order qualifies for one exchange or one replacement. We wish we could do unlimited swaps, but we hope you understand.

No need to send anything back. You don’t have to return the original product. Keep it, give it away, do whatever you’d like with it.

We play fair, and we ask the same. We’re happy to help customers with genuine issues. We do reserve the right to decline requests that don’t appear to be made in good faith.

What About Lost Packages?

Once the carrier confirms delivery, the package is in your hands. But if tracking says “delivered” and you’re standing there empty-handed, here’s what we suggest:

1. Check around your door, with neighbors, your building’s front desk, or any safe spot the carrier may have left it.
2. Contact the shipping carrier directly — they can often help track it down.
3. Still nothing? Email us at [email protected]. While we can’t guarantee a resolution in every case, we’ll do our best to help on a case-by-case basis.

Running Late? About Shipping Delays

Our estimated delivery times are just that — estimates. Customs processing, carrier delays, holidays, and things beyond anyone’s control can sometimes slow things down. Shipping delays don’t qualify for an exchange or replacement, but we understand the frustration.

If your order hasn’t arrived within the estimated window, check your tracking link first. If something looks off, reach out to us and we’ll look into it.

Questions? We’re Here.

If you have any questions about this policy or need help with an order, we’d love to hear from you.

Email: [email protected]

Include your order number, a quick description of the issue, and any relevant photos. We usually get back to you within 24–48 hours — often sooner.